Revised cancellation charges due to Covid-19

• If you or any other member of your party decides to cancel your confirmed booking, you must notify us in writing. Your notice of cancellation will only take effect when it is received in writing by us at our offices and will be effective from the date on which we receive it. We will accept your cancellation via email. Please note the following eventualities:

• Before issuance of Visa:

If Saudi Arabia allows British Pilgrims to perform Hajj 1441/2020, you will be notified immediately of the decision as well as the requirements by the authorities to obtain a Hajj visa and any conditions by the FCO for quarantine upon return to the UK after Hajj. We will allow 7 days for you to decide on your booking;

• Cancellation up to 28 days before travel:

As long as there are no stringent measures introduced either by the Saudi Authorities or by the UK authorities, you will have the option to either:

• postpone your Hajj booking to 2021, without any cancellation charges;
• cancel your existing Hajj booking. In this case, we will apply an administrative cancellation charge of £250 per person.
• If stringent measures are introduced either by the Saudi Authorities or by the UK authorities such as a mandatory two-week quarantine, you may:
• postpone your Hajj booking to the next year 2021, without any cancellation charges;
• cancel your existing Hajj booking and receive a full refund.
• Cancellations received 0-28 days before the date of departure will incur a cost of 100% of the package price.

• After issuance of Visa:

Please note that once visas have been issued, no refunds can be issued in the event you cancel your arrangements. Visas are usually issued by the Ministry 2-3 weeks before departure.

There are various factors that may affect the cost of the package including the foreign exchange rate, the cost of accommodation, flights and services, as well as visa fees and VAT on all services in Saudi Arabia. Incidentally, VAT in Saudi Arabia was increased on the 11^th of May from 5% to 15%.

Dome Tours will endeavour to minimise any increase in the Hajj price for next year.

Whilst Hajj is not yet cancelled, we understand that some customers feel apprehensive and may prefer not to travel. Whilst this is not one of the special cases we identified, as a gesture of goodwill, we have decided to waive the cancellation charges, which otherwise would equate to 30% of the package price as stipulated in our terms and conditions.

Customers will then be offered the following options:

• To postpone the Hajj booking to 2021, without any cancellation charges. We will issue a credit note for the amount paid and inform you of our Hajj 2021 package prices once released. If the package price for Hajj 2021 increases, such that it becomes unaffordable, you will have the option to continue with your booking or a full refund. If the package price for 2021 decreases, you will be reimbursed the difference in price.
• To cancel your existing Hajj booking. In this case, we will apply a fixed administrative cancellation fee of £250 per person (instead of 30% of the package price).

We have released several updates confirming that in case of the Foreign & Commonwealth Office advice against travel to Saudi Arabia or if the Saudi Authorities restrict/cancel Hajj 2020, one automatically becomes entitled to a full refund as per the Package Travel Regulations. In this scenario, the following options will be offered:

• To postpone your Hajj booking, and thereby secure your place, for Hajj 2021;
• Cancel your booking and receive a full refund.