General Queries

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What will be the situation with respect to travel insurance as it will be a very bold company to insure Pilgrims going to Hajj this year?

Your Hajj Visa Fees include a medical insurance cover. This policy covers you for the following:

Maximum Limit for Health Benefits: (SR. 100,000 per person. )

  1. Hospitalization (Up to maximum limit).
  2. Limit of daily room and board for the patient including bed cost and nursing care, medical visits, and medical supervision and subsistence services. This include the cost of medications and medical supplies that are given according to the prescription of the doctor (Shared room, a maximum of 600 SR per day).
  3. Limit of daily room and board for a patient companion (Shared room, a maximum of 150 SR per day).
  4. Expenses of emergency pregnancy and delivery (A maximum of 5,000 SAR during the policy period).
  5. Travel costs of one close family member caregiver (A maximum of 5,000 SAR during the policy period).
  6. Emergency dental treatment (A maximum of 500 SAR during the policy period).
  7. Treatment of premature born babies (Up to maximum limit of mother policy).
  8. Injuries resulting from traffic accidents (Up to maximum limit of this policy).
  9. Emergency Renal Dialysis costs (Up to maximum limit of this policy).
  10. Medical evacuation inside and outside the Kingdom (Up to maximum limit of this policy).
  11. Corpse repatriation to home country expenses (A maximum of 10,000 SAR during the policy period).
  • The full details of the policy is available on this website:
  • It is advisable to obtain travel insurance. If you do, you may want to check that your insurance fully covers all your personal requirements including medical expenses, pre-existing medical conditions and repatriation in the event of accident or illness.

Some insurers include cancellation charges, lost baggage and flight cancellations and delays. It may also be that your credit card company includes medical/travel insurance. Please check with your card issuer.

Unfortunately, most travel insurance providers do not cover Covid-19 related claims for policies purchased after February 2020.

In preparation for Hajj, are ihram, goody bags and dua books provided by DT?

We will provide goody bags and accessories that are essential to enhance your Hajj experience. We have written a Practical Guidebook for pilgrims that will be available in print and digitally. The guidebook is updated every year. We will also provide our Simple Umrah Guide that includes many of the common supplications prescribed by the Prophet (pbuh) to be recited as you undertake your rituals. These are in Arabic with English translation as well as transliteration.

We encourage you to learn the etiquettes of Duaa before the journey and collect precious and/or favourite supplications from various resources.

We do not provide either Ihram or footwear as these are subject to personal preference

When will we have the Hajj seminar for preparation if Hajj goes ahead?

We initially planned to hold our seminar on the 21st of June. We will have further updates regarding the seminar once the decision on Hajj is finalised.

If Hajj goes ahead, it is likely that the pre-departure seminar will be held online (webinar).

Please also bear in mind that our regular educational programme will include daily lectures, scholar surgeries and daily reminders of the rituals during the days of Hajj.

Will the price change if occupancy in rooms are reduced?

The cost of the package may be affected by various factors including room occupancy, the exchange rate etc. On the 12th of May, Saudi Arabia announced an increase of VAT from 5% to 15% from the beginning of July 2020 which will impact the cost of the package. Dome Tours has never increased the price of a package after bookings have been made. We will do our utmost to honour this, InshAllah..

Does the payment deadline remain or will it be changed due to the current circumstances?

As per our previous email update, we have requested all pilgrims to hold further payments until a decision on Hajj is finalised. We will issue an update regarding the payment deadline soon thereafter.

Are there any further details on the visa process and meningitis vaccination? Also, when would we need to get vaccinated?

Prior to the Covid-19 pandemic, the vaccination requirement for Hajj was Meningitis ACWY. The vaccination is required at least 10 days before the date of travel.

Visa requirements are:

  1. Valid passport for at least 6 months from the date of travel
  2. 2 passport size photographs
  3. Proof of address for EU citizens
  4. Proof of residency in the UK valid for at least 6 months from the date of travel


Following the pandemic outbreak, we expect there will be additional requirements to obtain the visa. Further details will be available in due course.