Terms of service
The booking form must be completed and signed using the form overleaf.
A cheque/transfer with a deposit of £2000 must be sent with the
signed form to Dome Tours Int. Ltd, 363- 365 Harrow Road, London W9 3NA. A receipt for the deposit will be sent to the address you specify.
The balance of the payment must be settled in full, six weeks prior to departure. All payments must be in pounds sterling.
If the full payment is not received on time, Dome Tours International reserves the right to cancel the booking and forfeit the deposit without notice. Installments can be arranged under special circumstances. All necessary documents should arrive at our office no less than six weeks prior to departure date.
For cancellation applicants are required to send a request letter stating reasonable grounds, signed and dated. Cancellations will be subject to levied charge relative to the date of departure as follows:
a) from the day of booking to 90 days before the date of departure 10% of the full package price will be charged.
b) 29-42 days before the date of departure 50% of the full package price will be charged.
c) 0-14 days before the date of departure 90% of the full package price will be charged.
Once the Hajj visa is granted, 100% of the total package price will be charged.
Due to the large number of pilgrims delays and queues are expected in Saudi Arabia. Times that we have provided are tentative and delays may occur from time to time. You are requested to abide by the times appointed by your group leader, as that would override our times.
Dome Tours International reserves the right to change the departure if necessary but will inform you of the changes made. Date changes are extremely rare and usually results from bad weather conditions, rescheduling times by the airlines, action by air traffic controllers, mechanical fault or industrial actions, all of which are beyond our control. Dome Tours International is not to be held responsible in any way for the loss or the invalidity of connecting tickets/flights due to any delays beyond our control. It is your responsibility to ensure that your luggage weight is within the carrier’s allowance; extra weight is chargeable by the airline and must be paid to them directly upon request.
We are not responsible for freighting your baggage, and we do not give credit or lend money nor are we responsible for any lost baggage. You must inform Mr. Abdel-Rahman Helbawi in person if you decide to visit Jeddah or drop out of the group for any reason during the Hajj. Failure to do so could result in the cancellation of your contract with Dome Tours International and you shall be responsible for the completion of the remaining official paperwork as well as making your own way to the airport for departure.
All accommodation is shared and is of very good standard; star rating is according to the Saudi Ministry of Trade standards. The distances advertised are according to the calculations of relevant authorities in Saudi Arabia as shown in the official licenses.
Accommodation in Mina & Arafat is in the tents provided by the Hajj Ministry; please note that there will be no tents in Muzdalifah.
During the days of Hajj, breakfast, lunch and dinner will be provided daily.
Due to hygiene issues all meals are prepared and delivered by an external caterer; meals will be packed and served in individual portions.
Dome Tours International Ltd. reserves the right to increase its prices without prior notice; however, if you have confirmed your booking with a deposit, or if you have already made your final payment, your price will be protected.
Health services are free as provided by the Saudi authorities, however if any passenger is on regular medication, he or she should consult his or her GP and inform us of any special requirements on the form.
In case of death, the deceased is buried according to the regulations of Saudi Arabia and repatriation of the body is not possible.
We strongly recommend you to take out Travel Insurance for your peace of mind to protect you against any unforeseen circumstances.
Dome Tours International with years of experience pledges to make your Hajj journey a success, Insha’Allah.
In the event of any difficulty we will try our level best to remedy the situation as quickly as possible.
During our trip; photography, video and audio recording will occur.
By joining our group, you consent to interview(s), photography, audio recording, video recording and its/their release, publication, exhibition, or reproduction to be used for news, web casts, promotional purposes, telecasts, advertising, inclusion on web sites, or for any other purpose(s) that Dome Tours International Ltd, its vendors, partners, affiliates and/or representatives deems fit to use.
You release Dome Tours International Ltd, its officers and employees, and each and all persons involved from any liability connected with the taking, recording, digitizing, or publication of interviews, photographs, computer images, video and/or or sound recordings.
By joining our group, you waive all rights you may have to any claims for payment or royalties in connection with any exhibition, streaming, web-casting, televising, or other publication of these materials, regardless of the purpose or sponsoring of such exhibiting, broadcasting, web-casting or other publication irrespective of whether a fee for admission or sponsorship is charged. You also waive any right to inspect or approve any photo, video, or audio recording taken by Dome Tours International Ltd or the person or entity designated to do so Dome
Tours International Ltd. You have been fully informed of your consent, waiver of liability, and release before joining our group.